(Not so) Grand Light

1 comment
Not resolved

I Ordered an outdoor light in January yes it is now August

Had to cancel the order when I still didnt have it after much Ado

NEED I SAY MORE?

Promises Promises Promises

Finally a return call

Still waiting for my credit of OVER $500.00

Moving to Seymour? You can run but you cannot hide

Seven months is too long to wait

I finally cancelled the order

I am Still waiting for my credit to appear on my credit card

For over one week now

Need I say More???

I think not

It Really leaves a bad taste in my mouth

Never Again

Review about: Lighting.

Comments

Grand_Light
Hartford, Connecticut, United States #795859

Do you have a current or past issue you would like to discuss? Please contact our company directly and we would like to assist you. Reference your sales order number and we will immediately investigate your transaction.

Grand Light - Incompetence or insolvency??

Washington, District Of Columbia 3 comments
Not resolved

I ordered a $3K light fixture on December 22, 2011. It is Currently March 7, 2012 and guess what??!! No chandelier! I've been calling and emailing Ryan Stockman, Anna Garcia and someone named Flo for several weeks and have received either incompetent replies or nothing. It has been over 10 weeks for an order that was supposed to take 4-6 weeks.

Additionally, at one point they told me that I would need a dock and a lift (at my house) in order to receive the CRATED fixture. Not sure what brainiac came up with that distraction technique.

Did they use my money to pay the bills instead of paying the supplier? Makes you wonder.

Avoid this retailer at all costs - especially on-line purchases!

Review about: Lenka Chandelier.

Comments

Anonymous
Hartford, Connecticut, United States #753071

So what you're saying is that you ordered a custom product, something that needed to be built and expected what - that it would be sitting on a shelf waiting for you to order it, that a time-warp would occur and that it would built for you before you ordered it? You ordered something big, heavy and fragile and think they can put it in a number 10 envelope and slip it under your font door? How much of an *** are you?

Anonymous
to duh Hartford, Connecticut, United States #913983

If you'd read the comment you'd see that he was quoted 4-6 weeks ARO, and had not received it at 10 weeks after order. I don't know how you could interpret this as you did. I guess the answer to your last question is, not nearly as much of an *** as you.

Grand_Light
#503713

Special orders are normally quoted 4 - 6 weeks and sometimes longer depending upon the nature of the special order.Our products are typically made to order and not routinely on our factories shelf.

Customers are appraised of the shipping/manufacturing lead times at time of order, and routinely updated in the event of production rescheduling.

Due to the unique nature of our products, most customers have accepted the lead times, and on rare occasions, some cancellations and full refunds are necessary.As for the freight, Grand Light made special arrangements with the Canadian factory to ship via UPS in lieu of truck.

New Grand Light Terrible Business

Wallingford, Connecticut 1 comment
Not resolved

Terrible experience with them at every turn.So sorry I set foot in that store.

Wasted alot of money. I discovered only after my bad experience with them that numerous claims have been brought against New Grand Light by people who filed complaints with the Better Business Bureau. This means that many people were irked enough to take the time and trouble to file with the BBB--not a simple process. I am considering filing a claim, too.

I would have had a better result by going to Home Depot and buying something for 1/8th of the price, and less hassle, rudeness, round-around, and wasted time.

I've heard by word of mouth from many people since then, including my electrician, that this store is becoming famous for being so problematic.I wish I'd known sooner!

Comments

Grand_Light
#503714

Do you have a current or past issue you would like to discuss? Please contact our company directly and we would like to assist you. Reference your sales order number and we will immediately investigate your transaction.

GRAND LIGHT IN NEW HAVEN CT= GRAND THEFT

San Rafael, California 9 comments
Not resolved

Update by user Jul 14, 2011

I contacted BBB and am updating this as requested. Grand Light agreed to ship my order by 7/20/11 and if they do..and the order is new and all works..the company will be in good standing.

Original review posted by user Jun 23, 2011

Back in Feb.I paid Grand Light in New Haven CT $4,200 for a decorative light system for my bar which was top open in April.

I prepaid the FULL amount on the word of Ryan Stockman, Sean and Anna Garcia, the order would be fullfilled in 3 days. It is now June 23rd and I still don't have my order. I had to spend $600 and get a cheaper lighting system. I tried calling and most of the time the person answering the phone hangs up on me.

I am very polite and just want my order. When I do get through, I have talked to Anna and every time she says order will go out next Wed. Nothing but lies! I see from other reviews, they are doing this to other people.

I will be contacting the local police department and leting them know what these people are doing.

All they do is lie and take your money.I found them on Ebay.

Review about: Lighting.

Comments

Grand_Light
#503707

Special orders are normally quoted 4 - 6 weeks and sometimes longer depending upon the nature of the special order.Our products are typically made to order and not routinely on our factories shelf.

Customers are appraised of the shipping/manufacturing lead times at time of order, and routinely updated in the event of production rescheduling.Due to the unique nature of our products, most customers have accepted the lead times, and on rare occasions, some cancellations and full refunds are necessary.

Grand_Light
#503705

Special orders are normally quoted 4 - 6 weeks and sometimes longer depending upon the nature of the special order.Our products are typically made to order and not routinely on our factories shelf.

Customers are appraised of the shipping/manufacturing lead times at time of order, and routinely updated in the event of production rescheduling.Due to the unique nature of our products, most customers have accepted the lead times, and on rare occasions, some cancellations and full refunds are necessary.

Anonymous
#432923

Such an aggravating experience that I am prompted to write my first on-line complaint.I ordered a product in August and had the money immediately charged to my credit card.

Only today (February) did I get a refund after 6 months of excuses blaming the manufacturer, their own warehouse, computer systems, quality control issues - along with the failures to call back mentioned above.Wish I had checked here first.

Grand_Light
to Nancy C. Westport, Connecticut, United States #666122

Nancy C. Please contact our company directly and we would like to assist you. Reference your sales order number and we will immediately investigate your transaction.

Anonymous
#384554

Unsuspecting shoppers--also read the reviews and multiple problems with this retailer noted below....

Grand_Light
to Ellen W. Westport, Connecticut, United States #666123

Ellen, Do you have a current or past issue you would like to discuss? Please contact our company directly and we would like to assist you. Reference your sales order number and we will immediately investigate your transaction.

Anonymous
#384553

This was my experience at this store.Avoid at all costs.

Terrible retailer. Wasted my money.

Bad reputation all over town.They are all smiles when they take your money or credit card, but after that, it's all downhill....

Grand_Light
to Ellen W. Westport, Connecticut, United States #666124

Ellen, Do you have a current or past issue you would like to discuss? Please contact our company directly and we would like to assist you. Reference your sales order number and we will immediately investigate your transaction.

Anonymous
to Grand_Light #679854

Very rude replies from this company. I was about to place an order, after reading their replies to their customers ... I'm buying somewhere else!

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